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Wrike and Jira Sync is a part of the paid Project Syncs add-on. Admins on Business and higher plans can create the Wrike and Jira two-way sync.
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The Wrike/JIRA sync allows for automatic updates between Wrike tasks and JIRA issues. Once a sync is in place:
Please note: This page goes over how the sync works once it's in place, for details on how to set up the sync, check out our: Wrike and JIRA Two-Way Sync: Setup Guide.
After you set up a sync: if a change is made to a synced item in Wrike or JIRA, then the corresponding task or issue/epic in the other tool is updated within five minutes.
Make any of the below updates in one tool and the corresponding update automatically occurs in the other tool:
*Please note: Users can only be added as assignees in Wrike or JIRA if they have a user license in that tool. For example, if a user is assigned to a synced Wrike task, but they don’t have a user license in JIRA, then the corresponding JIRA issue will be unassigned.
More details on how fields are mapped between JIRA and Wrike can be found below.
There are two ways to create JIRA issues from Wrike
An issue (based on the task) is created in the synced JIRA project. The time the sync takes depends on the Unito subscription you have. Users that set up the integration within Wrike have the “Free with Wrike” plan by default, which takes up to 5 minutes to sync the data. You can read more about the rest of the subscriptions here.
By default, JIRA subtasks are not imported into Wrike. However, once a JIRA issue is added to Wrike as a task, then you can convert the Wrike task into a subtask. Convert the synced task into a subtask of another synced task or add it as a subtask in a related, but non-synced, project. In either case, when you convert a synced task into a subtask:
You can change the default settings so that subtasks are imported and automatically synced between Wrike and JIRA from the moment the sync is setup. Read more about how to change the default settings.
Unito uses the below fields to create Wrike tasks from JIRA issues or epics and vice versa.
|Due Date||Due Date|
*For more details, please visit the text formatting post on Unito’s site.
**During the first sync, the original estimate (from JIRA) is mapped to the Duration field (in Wrike). If the Duration or original estimate fields are updated, then the corresponding field in the other tool automatically updates as well. When the original estimate is updated, then JIRA automatically recalculates the remaining estimate.
***Please note: Users can only be added as assignees in Wrike or JIRA if they have a user license in that tool. If a user has both a Wrike and JIRA account, and they use the same email with both tools, then when they are assigned to something in one tool, they are automatically assigned to the synced item in the other tool. If a user has both a Wrike and JIRA account, but they use different emails with each tool, then you need to manually map their accounts. Note that users with the same emails will be automatically mapped between Wrike and Jira if the users existed in both Wrike and Jira before the sync was created. After Wrike and Jira are synced, it will be necessary to add user mapping for all the new users manually. It's also possible to re-create a sync with the same settings to map all users with matching emails automatically.
In addition to the fields above you can manually map:
Check out Unito's help center for more information about manually mapping fields.
All fields not mentioned above (including "issue type", "Resolution") are currently not synced.