This page is for all Wrike users who experience issues with attaching or downloading files to and from Wrike.
You attempt to upload (download) an attachment to (from) Wrike, but the process doesn’t start. Here are several possible causes and solutions.
A few things may cause issues with attachments:
- Internet connection: Make sure you are connected to the Internet and that you can open other websites.
- Browser: We support the two latest versions of most popular browsers. Make sure you are using one of them.
- Network: If your corporate network uses a proxy, firewall, VPN, or an antivirus program, it may be blocking Wrike resources. Check with your IT team to see if this is the case, or try accessing Wrike using another network.
Before you troubleshoot, check our Wrike Status Page to see if there are any ongoing issues or maintenance announcements. If there are no problems reported, follow the steps below to resolve your issue.
- Check to see if your network is working properly: Connect to another network (different Wi-Fi, your home network, a cellular network, etc.), and log in to Wrike, to see if the issue is solved. If it is, it means something isn’t right with your original network. Reach out to your IT department, explain the issue, and ask them to whitelist Wrike.
If the above steps don't help, please contact Support and include the following details: