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My Wrike Workspace Is Unresponsive or Not Loading

These instructions are for all Wrike users who experience this issue.

Situation

You log in to Wrike and find that your Wrike workspace is unresponsive or isn’t loading. Here’s what may cause this issue and how to resolve it.

Cause

A few things may be affecting your workspace:

  • Internet connection: Make sure you are connected to the Internet and that you can open other websites.
  • Browser: We support the two latest versions of most popular browsers. Make sure you are using one of them.
  • Network: If your corporate network uses a proxy, firewall, VPN, or an antivirus program, it may be blocking Wrike resources. Check with your IT team to see if this is the case, or try accessing Wrike using another network.

Before you troubleshoot, check our Wrike Status Page to see if there are any ongoing issues or maintenance announcements. If there are no problems reported, follow the steps below to resolve your issue.

Solutions

  • Try hard-refreshing the page to clear the application cache, which may be corrupt and hindering your productivity:
    • Windows: Ctrl + F5
    • Mac: Cmd + Shift + R
    • Wrike’s Desktop App: F5

  • Try a different browser or use Incognito/Private mode:

    • Windows:Chrome: Ctrl + Shift + N
    • Firefox: Ctrl + Shift + P
    • Edge: Ctrl + Shift + P
    • Internet Explorer: Ctrl + Shift + P

  • Mac OS:

    • Chrome: Cmd + Shift + N
    • Firefox: Cmd + Shift + P
    • Safari: Cmd + Shift + N

If it works in a different browser or Incognito/Private mode, the problem is either with your browser cache or browser extensions.

Clear your browser cache:

  • Chrome: Follow the steps described here.
  • Firefox: Follow the steps described here and remove wrike.com entries from the list.
  • Internet Explorer:
    1. Click the gear icon in the upper-right corner
    2. Click “Internet Options.”
    3. Click “Settings” (in the “Browsing history” section).
    4. Open the “Caches and databases” tab.
    5. Remove all entries that include “wrike.com” in their name and restart the browser.
  • Edge: Follow the steps described here. Check the box for "Cached data and files," and click “Clear.”
  • Safari: Follow the steps described here, Find “wrike.com” in the list and click it. Click the "Remove" button at the bottom of the pop-up.

Try disabling your browser extensions one by one and see if the issue persists:

  • Chrome: Open this page and follow the steps in the “Manage your extensions” section.
  • Firefox: Follow the steps described here.
  • Safari: Open this page and follow the steps in the “Turn off or uninstall extensions” section.
  • Edge: Follow the steps describe here but hit “Turn off” instead of the “Remove” button.
  • Internet Explorer: Open this page and follow the steps in the “To turn off add-ons” section.

Check to see if your network is working properly: Connect to another network (different Wi-Fi, your home network, a cellular network, etc.) and log in to Wrike to see if workspace performance improves. If it does, it means something is wrong with your original network. Reach out to your IT department, explain the issue, and ask them to whitelist Wrike.

Contact Support

If the steps above don’t help, contact Support and include the following details:

  • Troubleshooting steps you took.
  • Screenshot showing the issue and JavaScript Console, preferably in Chrome or Firefox.
    • Here’s how to do that in Chrome:
      1. Open the Console: (Windows) Press Control + Shift + J or (Mac) Cmd + Option + J
      2. Click the “Default levels” and unselect “Info” so that only “Errors” and “Warnings” are shown. (See this article for more details.)
      3. Perform the action that is currently causing the problem and take a screenshot. Console_Chrome.jpg
    • Here’s how to do that in Firefox:
      1. Open the Console. (Windows) Press Ctrl + Shift + K or (Mac) Cmd + Option + K.
      2. Click the filter icon and deselect the options so that only “Errors” and “Warnings” show up.
      3. Perform the action that is currently causing the problem and take a screenshot.firefox_console.png
  • Take a video illustrating the problem with the Network tab open in Chrome or Firefox:
    1. Start recording a video. (You can use any screen-grab tool.)
    2. Open a browser.
    3. Open the Console and switch to the Network tab.
    4. Refresh your page, wait for the full page to load, and stop the recording.
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